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REFUND POLICY

Thank you for choosing eMBe Formulations LLC for your cosmetic needs. We strive to provide you with the best products and customer service. If you are not entirely satisfied with your purchase, we are here to help.

Eligibility for Refund:

·         To be eligible for a refund, you must request a return within 15 days from the date of purchase.

·         The product must be in its original packaging and in the same condition as when you received it.

How to Request a Refund:

·         To request a refund, please contact our customer support team at hello@iamalluvium or 228-256-0099.

·         Provide your order number, a description of the issue, and any relevant photographs to assist us in assessing your request.

Refund Process:

·         Once we receive your refund request, we will review it to determine if it meets our eligibility criteria.

·         If your request is approved, we will initiate a refund to your original payment method. Please allow 7-10 business days for the refund to reflect on your account, depending on your payment provider's policies.

Non-Refundable Items:

·         Some of our products may be non-refundable, including but not limited to:

·         Products that have been used or are not in their original condition.

·         Products purchased during a promotional sale or with a discount code.

Shipping Costs:

·         Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Products:

·         If you receive a damaged or defective product, please contact us immediately. We will provide instructions on how to return the item, and we will cover the return shipping costs.

Contact Us:

·         If you have any questions about our refund policy, please contact our customer support team at hello@iamalluvium or 228-256-0099.

 

Changes to this Refund Policy:

·         We reserve the right to modify or update our refund policy at any time. Any changes will be posted on our website.

By making a purchase with eMBe Formulations LLC, you agree to and accept the terms and conditions of this refund policy. Please ensure that you read and understand this policy before making a purchase.

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